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SharePoint Web Part Support

Standard Support (free of charge)
Access to Support via email / forum only
Average Response time: 2 - 3 working days
Minor upgrades within the version purchased are always free of charge

Basic Support Contract (duration: 12 months)
Unlimited access to Support by e-mail, phone and fax
Guaranteed response time of max. 1 business day
Minor upgrades within the version purchased are always free of charge
Major upgrades are free of charge within one year of purchase

Premium Support Contract (duration: 12 months)
Unlimited access to Support by e-mail, phone and fax
Guaranteed response time of max. 4 working hours (within one business day)
Minor and Major upgrades are free of charge
Dedicated Support technician

Support Options
Web Part Basic Annual Support
Basic technical support provides up to 4 incidents per year (1 business day response time) plus free service packs.
Price: USD 75.00 per Web Part and Year

Web Part Premium Annual Support
Premium technical support provides an unlimited number of incidents per year (4 hours response time, office hours GMT+1),  free service packs, updates and new releases.
Price: USD 175.00 per Web Part and Year

Web Part Premium Enterprise Annual Support
Premium Enterprise technical support covers all our web parts and provides an unlimited number of incidents per year (4 hours response time, office hours GMT+1),  free service packs, updates and new releases.
Price: USD 725.00 per Year.

The Premium Enterprise suupport contract is set up for a fixed period of 12 months. If the contract is not cancelled in writing no later than three months before the expiry of the fixed period of the contract, the contract is tacitly extended by a further 12 months. In this case, the customer will be invoiced 30 days before expiry of the existing contract.


Technical Support Contact Information
If you find that you cannot resolve an issue using the above tools, our Technical Support staff will be ready to handle your technical support needs. You can reach our staff by submitting a request by email.


Premium Support contract owners may use the following phone numbers:
International: +41 62 823 75 75
Working hours: Mon-Fri 9am - 7pm CET (3am - 1pm EST)

Email: support@amrein.com