Outlook Help Desk
Outlook Help Desk brings order and efficiency to the demanding world of end user support. No longer is the Help Desk a chaotic blend of pages, voice mails, post-it notes, stops in the hallway and random emails. Users fill out tickets, the Help Desk assigns and works on them, and the completed tickets are saved in a public folder for later review and reporting. Outlook Help Desk provides a running history of open and completed tickets. The Help Desk can know at a glance what tickets are open and what work has been done on them. Completed tickets can be reviewed to see how a problem was fixed previously. Instead of asking "how did we fix that?", you just look up the ticket! And with our new Report Builder, you can export tickets to Excel or a database to track Help Desk and asset performance. Outlook Help Desk will bring you an organized and efficient Help Desk for substantially lower cost than those massive, full-blown systems.