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Product Category Company
c.Support for Exchange 2000 Helpdesks GWI Software
c.Support for Exchange 2000 is a comprehensive help desk application designed to improve the performance of support staff and the productivity of end users. Features include incident and trouble ticket management, knowledge management, service level agreements, automatic escalation, flexible routing, Active Directory integration, and Excel enabled reporting and end user self support
http://www.gwi.com/E2