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Enterprise Interaction Center Voice mail Don Brown/Interactive Intelligence
Enterprise Interaction Center (EIC) is a radically new Java-based communications system for LANs and intranets. EIC replaces proprietary boxes such as PBXs, ACDs, VRUs, voice mail systems, fax servers and CTI gateways with a single Windows NT server. The product turns every PC into a graphical phone with screen pop and universal in-box capabilities integrated with Microsoft Exchange. Its graphical application generator allows call centers, workgroups, and entire enterprises to easily automate every aspect of internal and external interactions - whether by phone, fax, pager, e-mail, or Internet. Internet integration includes on-line chat, call back, and automatic Web page generation.