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Product Category Company
Outlook Helpdesk 5.0 Helpdesks Peter Kalmström
Outlook HelpDesk tracks work orders, helpdesk tickets or other issues. Tickets can be assigned to a person, minutes worked is tracked and the type of problem can be categorized. Closed tickets are stored in a database with a report generator. The application consists of a public folder with views, an html-page that adds searching functionality, a database that holds closed tickets and a report generator that creates an dynamic OLAP cube.
The database is in MS Access format (MS Access not required) that is totally open for customization. The report generator uses MS Excel Web Components. Reports with pivot tables and graphs can be saved and customized both with colors, types, data formats very much like the MS Excel application and using many of the same skills. Graphs can be saved and exported to jpeg picture files. The front end web page includes a complete text search within all open tickets. Tickets can be printed, forwarded and used to create a personal Task (which in turn can be synchronized with most PDA devices) The standard MS Outlook Permissions can be used to ensure that only some people can add new problem types or caller categories.
Can be used for both in-house and external Helpdesk situations. The application can be used to have users can enter tickets themselves but the application has been designed with a call-center HelpDesk in mind.
There is a downloadable version on my website that is fully featured! A server license is 200$ and you can buy the source code for only 500$ including email support and 1 year free upgrades
http://www.kalmstrom.nu/


Product Category Company
Outlook Resources 3.0 Calendaring Peter Kalmström
Outlook Resource is a solution for booking all kinds of resources, such as meeting rooms, cars, projectors or whatever resources needs to be shared in your organization. Most companies that have an Exchange Server use Public folder for shared calendars in some capacity. I urge you to try out this application on one of those public folders. It gives these additional features (on top of all the standard Public Folder features):

* Searching for a free resource and direct booking of the results
* Simple overview and navigation of bookings
* Simple management of resources and resource descriptions
* Week view with all the resources in a nice, exportable grid
* Protection against overlapping appointments
* Booking of extra services such as catering or conference material
* No client installation - you just need a file server!
Works on all language versions of Outlook but the user interface is localized for English, French, German, Swedish, Dutch and Spanish
Extremely easy to install
Fully featured download - only constrained by a nag screen
Registered version is only 100$ for a server license (any number of resources)
Source code and developer support available for 300$
If the clients are running Office XP there will be no additional client installation. With Office 2000, the Outlook View Control will be automatically downloaded from Microsoft
http://www.kalmstrom.nu/


Product Category Company
Outlook TimeCard Calendaring Peter Kalmström
Outlook TimeCard is powerful, yet easy to use Outlook 2000\2002 Com-Addin that adds time-reporting functionality to your Outlook Calendar. If you use your calendar today, perhaps you're even synchronizing it with a Pocket PC or a Palm, then you are already more than halfway there.
http://www.kalmstrom.nu/products/


Product Category Company
Outlook NameDays 1.0 Free tools Peter Kalmström, NCP AB
Adds name days to your calendar. Many countries celebrate name days as much as birthdays. Names are available from the following countries:
American/Canadian
Bulgarian
Czech
Finnish
French
German
Greek
Hungarian
Latvian
Lithuanian
Polish
Russian
Slovakian
Swedish
A free utility that works with all versions of MS Outlook. With Outlook 98 or later it is also possible to choose which calendar folder to use.
http://www.kalmstrom.nu/


Product Category Company
Outlook Responder Free tools Peter Kalmström, NCP AB
An extremely light-weight solution that consists of one HTML page with a lot of script that adds a semi-automatic responder to any folder (private or public). Uses HTML-based templates and can set sender and save sent messages to the appropriate Sent Items folder (not the sender's folder)
Background I get a whole lot of email since I began publishing my website more actively. I also receive feedback from all the forms on my website. I could of course set up an automatic responder, but I don't like the concept of mail being sent from me without my interaction. Also, I often have the need to make changes to the outgoing mail, adding a comment or deleting something that is not applicable.
Furthermore, I wanted the application to be right there in my inbox and I didn't want another Add-in installed.
The answer, for me, was the web-based semi-automatic Outlook Responder. It adds a few new buttons to any Outlook folder (public or private). These buttons let me reply to the currently selected mail with a specific, html-mail template.
Features
Sends HTML mail
Sets the proper sending address to outgoing mail based on template
Files the outgoing mail into the appropriate folder (not in senders Sent Items)
Moves messages that have been replied to a specified folder
No client installation at all. The exe-file containing the html-file should reside on a file-server.
The entire solution consists of one single exe-file!!!
Attaches files to outgoing messages
Requests read receipts
Handles multiple emails so it can be used to do personal "mass-mailings" An organizational license is only 20$ and the source code can be purchased for 50$
http://www.kalmstrom.nu/