Grand Unification: Voice, Data And Fax In One
Our communications have become critical. Not a day goes by that we don't have to process voicemail, faxes and e-mail. Yet each communication media is divorced from the other. We have no cross-functionality or easy way of collecting all forms into one place.
We tested six products that provide unified messaging. Each has a distinct way of supporting the functionality users need. Five of the vendors developed products for use inside companies, running across LANs. The sixth chose to develop its unified messaging product first for the public switched network, rather than as a customer premises equipment (CPE) product. Essentially, each product is three in one--voicemail, fax mail and e-mail. The trick is to provide all the functionality we have come to expect from standalone products while dealing with the complexities of making them work together seamlessly.
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